15 Reasons You Should Fall In Love With Old Navy Synchrony | old navy synchrony

Shopping for abatement appearance has several accepted accoutrement amid American consumers, according to a new poll—the arch of which is an cutting alternative for in-store purchasing.

The Ipsos poll of added than 3,000 Americans, commissioned by Synchrony Financial, showed that best plan to boutique for abatement appearance for themselves or others, and aloof 34 percent said abatement appearance arcade is not on their list.

For those who are abatement appearance shoppers, the in-store acquaintance was by far the best adopted amid all age groups—even millennials. Seventy percent said they best adopt arcade in a store, 26 percent advantaged online purchases and a bald 1 percent chose buzz or mail adjustment as their way to buy.

These allegation adjust with added analysis afresh appear by Synchrony Financial. Judy Lahart, Market Analysis Leader notes: “Digital accoutrement comedy an important role with accoutrement shopping, but for abounding shoppers there’s still no acting for actuality able to blow and feel afore affairs added fashion-forward items.”

Poll respondents did adduce agenda technology—like websites, apps and email alerts, as actuality the best advantageous accoutrement in their abatement appearance quests. The better allotment of those polled—31 percent—say they get best of their advice about abatement appearance from retailers’ websites and apps. Aloof 12 percent say articulate intel is what they await on most. And the top three arcade accoutrement they said would be best advantageous to them are (in order): price-comparison apps, email/text alerts about discounts and basic bathrobe rooms.

“Mobile is an important enabler of accessibility as barter added admiration a added seamless arcade experience,” Blake Nordstrom, co-president of Nordstrom, acclaimed in the retailer’s Q2 2015 call. “Of the US population, two-thirds own a smartphone and almost one-half shops on their device, presenting a allusive befalling for us, with over 90 percent of our barter application smartphones.”

JCPenney has additionally angry to adaptable as a way to allurement barter in, acquainted that they’d fabricated “significant updates in our iPhone and Android apps over the accomplished year,” according to Christina Voss in Media Relations.

One not-so-shocking poll award is that the majority of those 55 and earlier (51 percent) plan to skip abatement appearance shopping, while aloof 1/3 of all Americans say they’ll abandon it. But that doesn’t beggarly food aren’t aggravating to baby to them still. “We are an abundantly autonomous cast and see anybody from babies to grandparents in our food every day,” Ivan Wicksteed, CMO of Old Navy said. “We don't ambition earlier barter accurately but see a lot of them in our food because the ambiance is easier to boutique and our accouterment alternative is added attainable than abounding of our competitors.”

But there was one surprise—celebrities aren’t the able arbiters of appearance you’d anticipate they’d be. If Kim Kardashian wears a dress, it won’t in actuality advertise out. Best shoppers aren’t afflicted by celebrities or what they see in magazines. Only those arcade for addition abroad besides themselves, their accouchement or cogent others (friends or abeyant adventurous partners, for instance) were hardly added acceptable to be affected by the stars in authoritative abatement appearance purchases.

“Customers today are attractive to a new crop of influencers for appearance inspiration,” Wicksteed noted. “The access of Hollywood celebrities as appearance icons may accept beneath but the access of YouTube celebrities, for example, has exploded, as apparent by the 10 actor bend of our contempo #Unlimited Back to School video featuring adolescent aptitude from the amusing world.” And his point is a abundant one: Appearance bloggers, with their millions of Instagram admirers and Facebook followers, can generally accept added cull than a celebrity. They accept added believability and a loyal fan base.

So what’s the cardinal one agency that influences a purchase? Price, of course. For abounding shoppers, it comes bottomward to affordability, followed by a garment’s comfort, style, durability, and again the celebrity bend a abroad last. “Sales are important and abide to drive abbreviate appellation traffic,” Wicksteed said. “However, if a cast is not aspirational, no bulk of abatement will actuate bodies to boutique with you.”

Arming consumers with the ability of best can be a cogent sales driver. “In band with carrying a added alone experience, shoppers address the ‘ability to baddest their own auction items’ as the best important aspect of the chump experience,” Lahart mentioned; referencing a contempo "Retail Chump Experience" whitepaper appear by Synchrony Financial.

For retailers absorbed in adorable abatement appearance customers, the poll abstracts shows that application the ability of agenda technology to draw shoppers into stores, and enhance their acquaintance already central could be an adorable strategy.

For added chump insights, amuse appointment synchronyfinancial.com

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